Customer Protection (Complaint handling) Dept.
 

Represents the interest of consumers, investigates consumer complaints and co-operates with the organizations legitimately representing consumers. The Dept. shall create a Dispute Settlement Forum for the typical complaints.

 

ERO CPD Decision D_08_10_06
 shqip
 		 FINAL 16.10.06
Report on Monitoring
 ERO has published Report on Monitoring of Implementation by KEK of Rules and Decisions as adopted by the Board of ERO.

 english shqip
 		 DATE 06.09.06
ERO CPD Decision D_07_09_06
 shqip
 		 FINAL 06.09.06
ERO CPD Decision D_05_08_06
 shqip		 FINAL 16.08.06
ERO CPD Decision D_03_06_06

 shqip
 		 FINAL 15.06.06
ERO CPD Decision D_01_04_06

 shqip
 		 FINAL 27.04.06
Complaint Online Form

 english shqip srpski

"Filled complaint form you can submit to the Customer Protection Department of ERO, on following e-mail address":

complaint.ero-cpd@eumik.org
 		 FINAL 25.05.06
Monitoring Disconnection Policy of KEK

 english shqip srpski
 		 FINAL 09.03.06
Rule on Disconnection

 english shqip
 		 FINAL 24.02.06
Rule on Dispute Settlement

 english shqip srpski		 FINAL 17.01.06